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Privacy Policy


Last modified: October 18, 2018


This Privacy Policy (the “Policy”) describes how Aquestive collects and uses personal information you provide through the Aquestive website, available at www.aquestive.com, and Aquestive’s affiliate product websites that link to this Policy (collectively the “Websites”) to better provide you with services and information.


Before using the Websites, please read this Policy carefully. Unless otherwise agreed by Aquestive in writing, by using the Websites, you accept and agree to be bound and abide by this Policy. If you do not want to agree to this Policy, you must not access or use the Website.


1. Information You Provide to Us


You do not have to provide personally-identifiable information to access or use the Websites. However, to take full advantage of the Websites, you may choose to furnish us with personally-identifiable information through the Websites. For example, if you contact us through the website “Contact us” form or sign up to receive newsletters and future event information, you maybe asked to provide your contact information (such as name, email address, and phone number). We will only collect such information through the Websites when you provide it to us voluntarily.


2. Automatically Collected Information: Website Use


Our Website may utilize technologies including “cookies” and web server logs to collect information about how our Websites is used, which may include date and time of visits, the pages viewed and time spent at our Websites, your IP address, and the other websites visited just before and just after our Websites. Cookies are text files placed on your hard disk by our web server to store your preferences. Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide this information to us. However, once you choose to provide the personal information, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. For more information on cookies and how to disable them, you can consult the information provided at www.allaboutcookies.org.


We also may collect certain non-personally identifiable information (i.e. generic information that does not identify you personally) when you visit any of the web pages on our Websites, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.


We may use third party data analytics tools, including “Google Analytics,” to collect information about your use of the Websites. Google Analytics collects information such as how often users visit our Websites, what pages they visit and features they use, and what other websites they visited before coming to our Websites. We may use the information we get from Google Analytics to assess the use of and improve our Websites. Our use of Google Analytics includes use of Advertising Features, which collects data about traffic to the Websites through Google advertising cookies and identifiers. Information about the cookies used by Google can be found at http://www.google.com/policies/technologies/types/. For more information about the data collected by Google Analytics, please see its privacy policy at https://www.google.com/policies/privacy/partners/. You may also prevent your data from being used by Google Analytics by installing the following add-on tool https://tools.google.com/dlpage/gaoptout.


3. How Do We Use the Personally-identifiable Information We Collect?


We may use the personally-identifiable information you provide on the Websites for the purpose(s) for which you have provided such information, which may include:


  • Responding to Your Inquiries. We may use your personal information to respond to your inquiries to Aquestive.
  • Communicating with You About Our Company, Business Developments, Products, Programs, and Events. We may use your personally-identifiable information to send you information about Aquestive’s business activities, new products or new events, and other items, products, or services that may be of interest to you.
  • Sending Administrative Emails. From time to time, we may use your personally identifiable information to send you administrative emails regarding our Websites or changes to this Policy, etc.
  • Any other purpose for which you provide such information and any other purpose with your consent.
  • Any other purpose permitted by law.


We may use your personally-identifiable information, alone or in combination with your IP address and other automatically-collected information, for purposes of protecting the security and proper functioning of the Websites, fraud detection and prevention, and similar purposes. You agree to our use of your information for such purposes.


If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.


4. How We Share Your Personally-Identifiable Information


We may disclose personally-identifiable information that you provide in the following ways:


  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support the Websites and our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Aquestive assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Aquestive about our Websites users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.


If we do share your personally-identifiable information with a non-affiliated entity or organization, to the extent practical, we request that they protect such information in a manner that is consistent with this Policy. Such third-party companies and their websites are not under our control, however, so we cannot guarantee how these non-affiliated companies will use your personally-identifiable information.


We may also share the personally-identifiable information you provide to us with third parties in the following circumstances: (a) as may be required by law or as we think necessary to protect us or others from injury (e.g., in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing – or about to cause-injury to or interference with the rights or property of another); (b) with other persons or companies with whom we contract to carry out our Websites operations or our organization activities (for example, third parties who assist us with web analytics, fraud detection services, or email list management); and/or (c) with our affiliated companies, in accordance with this Policy.


5. Use and Disclosure of Automatically Collected Website Use Information


We sometimes use the non-personally-identifiable information that we collect to improve the design and content of our Websites and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our Websites are used, as well as to offer you information about our programs, events, or services. Sometimes we share aggregate information with others, including affiliated entities or organizations. We use your IP address, and the IP addresses of all users, to calculate usage levels on the Websites, to help diagnose problems with the Websites servers, and to generally administer the Websites. Your IP address is or may be used to help identify you, to track activity within our Websites and to gather broad demographic information. As noted above, we (or our third-party service providers) may use your IP address and other automatically-collected information, alone or in combination with personally-identifiable information that you provide to us, to detect improper use of the Websites and to take appropriate steps to address such actions.


6. Children’s Privacy


We do not knowingly collect personal information from children under 18 years of age.


7. Do Not Track Disclosure


Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our Websites do not currently respond to these “do-not-track” signals.


8. Changes to this Policy


Because our business needs may change over time, we reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time. Your continued use of the Websites following the posting of any changes to this Policy means you accept such changes.


9. Data Security


We have implemented measures designed to secure your personally-identifiable information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through the Websites or stored information collected through your use of the Websites. Any transmission of personal information is at your own risk.


10. Choice/Opt-Out and Managing Preferences


You can opt-out of receiving e-mail communications from us (other than certain administrative emails) by following the opt-out instructions contained in such e-mails or you may contact us at 1-833-AQUESTV to change your preferences. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.


11. How to Contact Us


We welcome your questions, comments and or concerns about this Policy or about the Websites. To contact us, please contact us at 1-833-AQUESTV.

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